Hi Jeff (Jeff@amazon.com)

Not happy here

My mother wanted some Danielle Steel books

So I help her out, she is not savvy on computers, I quickly open up to amazon.ca and start shopping

Bam right from the start

The search engine was crap

Had search in the category of books for I quote “Danielle Steel in books” in “the category of books”, because anything else gets me a lot of authors whose name are not Danielle steel.  It’s like there are books and there are book-books but to search you really need to search in book-book-books….

So strike one.

But heck we went on. Usually you get good service….

Usually….

Not today

So I want on to search for her books. She likes to read books, so can I eliminate all the rest like hard covers and Kindle. Nope have to look at those because, hey, you have to push them on me. She does not buy them or read them but I guess the search engine feels they have to push that shit on her just in case no means maybe? Can I use the categories to eliminate those options?

Hell no.

No sophisticated enough…

Strike two

Keep on pushing forward to try and find something she wants…

Get her 10 books, mass market, ordered from all over the world… All those different sellers located around the world. Great stuff except for the price. See the price for the books was fine, but the shipping? That was cost 50% of the price of books. In the summary, before you buy is the total shipping price but there is no way to tell who is charging how much for shipping and handling. All I get is a large total. So I searched to eliminate those high costs… and what do I see… a large question mark going guess what? You have to look at the home page for each book otherwise it’s a secret. So I could do that or…

After strike two comes?

You got it!

Strike three you’re out!

Or rather I am.

So I went to Heather’s site called Chapters Indigo

https://www.chapters.indigo.ca/

A nice place.

Friendly, did not try to tell me I had to buy kindle, or anything else for that matter.

I started my search in books for the author and surprise all I got was the author and the books she wrote! And best of all? I could select the format I wanted them in! I then made a few more clicks and wow all I had was mass market books that my mother wanted. Wow and then when I went to order my books, I saw how much I was being charge for each one in shipping and handling. Why that would be zero not 50% of the total price. The books arrive on my door on Wednesday. Your orders would have arrived before April 20 for the distant sellers.

But I’ll go you one further. See Jeff, I went looking to send feedback to the site. You know some weasel form you fill out that no one will bother to read. I found nothing on the site?

Why is that? Cause people are abusing it? Too many people saying they hate the lack of service? I don’t know why, but I do not see a place where I could have sent this.

So strike four? Fourth down? Forced into your own end zone?

Now it was only a small order of 100$ or less, but it was still a hundred bucks I was willing to spend on your company that went to another web site because your search results are crap. Your web site pushes shit like kindle, when I don’t want it and you refuse to accept that as a customer I am out to buy things that I want, not what you want to push at me. See Jeff, I am a simple buyer, I buy things I want, you sell thing that I want. Need meets greed and both come away happy. Can you guess by the tone of this email that *I* am not happy with Amazon? Sorry but next time, I will go to the other sites before you. You want to sell too much, too fast and too pushy. All the while not allowing me the chance to find what I want, how I want it and when I want it. Make it possible for me to buy what *I* want, how *I* want it and understand how much *I* am paying for each item. Not what you want to sell me, kindle, books by anyone other than who I want to search for and I want a simple bill that I don’t have to do 8 million things to review. All on the order review page.

Is that too much to ask that you do the job you set out to do?

Sorry for the rant Jeff. I know Heather wants to thank you for drive traffic to her site. Maybe next time you may want to add to all those other things you are selling some customer service.